Delivering Responsible Customer Service
Delivering responsive customer service is vital to the success of your company. Learn how to understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. This course covers assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience.
Managing Difficult Clients and Situations
Everyone faces situations with difficult clients at some point. This course will help you manage your stress and handle complicated situations. Learn to control challenging conversations, empathize with clients, identify triggers, and negotiate effectively.
Customer Service for the Hospitality Industry
Competition is on the rise and customer engagement is more important than ever – they seek premium service that is courteous, knowledgeable, and timely. Delight your customers and win their loyalty by learning key skills, knowledge, and expertise to deliver exceptional customer service.