Delivering Great Presentations
A great presentation captivates your audience and leaves a lasting impression. This course covers the tools and techniques to structure your talk, engage your listeners, and deliver a memorable presentation.
Communicating Effectively with Multiple Generations
Today we are interacting with four generations; each one works and thinks differently. Communicating with a “Baby Boomer” is different than communicating with an “Echo Boomer”, a “Tradionalist”, or a “Millennial”. This course explores these four generations to help you leverage their differences to your advantage. With a focus on communication, coaching, and team building skills, you’ll learn to adapt your approach to each generation.
Handling Crucial and Sensitive Conversations
How do you handle someone who is angry? If not handled correctly, a person’s anger can escalate. This course teaches you how to cope and respond to individuals with acute and escalating anger. Learn the skills to diffuse hostility, resolve disagreement, build acceptance, and communicate persuasively.
Learn to use the “Proactive Communication Model”, one of the most effective communication strategies available. Proactive communication ensures that others understand your message so that you can exchange constructive feedback and engage in meaningful dialogue. This course covers the model’s four components: Approach, Audience, Outline, and Rehearsal.
Impactful Business Communication
Do you want to become more effective at writing e-mail messages and important business documents? This course teaches you the skills to write clear, concise, and persuasive content that gets your reader’s attention and delivers results.