Sales and Influence
Service that Sells
Learn to address the needs of your readers and write letters, emails, and short reports that are clear, concise and persuasive. Hone your skills to become more effective and efficient at business writing.
Influencing Others Without Authority
In today’s fast-paced environment of matrix and cross-functional teams, the traditional management approach of trying to exert full authority over others through compliance is risky business. Although it is necessary at times for busy professionals, team leaders, supervisors, and managers to be directive with others about getting things done, it is also likely that the productivity of individuals and teams will improve when they experience the positive effects of influence in a collaborative setting.
Serving with Excellence
Providing excellent service across the organization ensures you serve all customers in a fair, consistent, and professional manner. This course combines the fundamentals of excellent service with the unique needs of functions within an organization. Using a “Pyramid” approach, you’ll learn and apply proven techniques to create a better service experience