Delivering Effective Customer Service (Over the Phone)
Delivering Responsive Customer Service is an essential skill to succeeding and excelling in your professional life. This program is ideal for anyone who deals with internal or external and wants to provide a unique and personalized experience for them. This online program is intended to train you to understand the customer perspective, create winning first impressions and build strong customer relationships, even if you only have a few minutes to do it. Proactive communication with customers and engaging in uncovering their hidden needs are also skills that you will begin to develop (or further refine) through this online program.
For more information, and to sign up for this course, please visit CSPN.