Training Programs
Cutting Edjj offers a comprehensive suite of training services tailored to meet your business needs. Here are some of our most popular programs. We are just a phone call away; please contact us for details on curriculum, duration and delivery options..
- Delivering exceptional Customer Service
- Responsive Customer Communication
- Collecting with Respect
- Fundamentals of Customer Service - 1 day
- Client Care Certification Program - 2 day
- Help Desk and Support Desk Fundamentals
- Transitioning from service to sales
- How to handle difficult customers
- Dealing Effectively with Difficult People
- Managing Difficult Conversations
- Negotiating for Sales Success
- Winning Communication Skills
- Influencing Others to Win
- Influencing and Persuading Others
- Communicating with Confidence
- Communicating to Both Genders
- Harvard Business Negotiations
- Presenting with Impact
- Managing a Room
- Advanced Presentation Skills
- The Skilled Facilitator
- Powerful Presentations
- Effective Meeting Facilitation
- Developing Persuasive Presentations
- Becoming an Exceptional Training Facilitator
- Leading through Change
- Innovations in Leadership
- Positive Assertive Management
- Effective Delegation
- Situational Leadership
- Solution Focused Coaching
- Leading Others on Projects
- Communicating Upwards
- Effective Coaching and Mentoring
- Improving Supervisory and Management Skills
- Creating Effective E-Mail
- Report Writing for Business
- Ghost-Writing for your Manger(s)
- Effective Written Communications
- Creating Executive Speeches/Presentation
- Understanding Teams and Helping them Work Better
- Managing and Leading Teams
- Leading Diverse Teams
- Managing Virtual Teams
- Project Management Fundamentals
- Dealing with People in a Project Office Environment
- Understanding, Developing, and Leading Teams in Project Management
- FISH Philosophy and Implementation
- Understanding Behaviors
- Humour In the Workplace
- True Colours
- Effective Time Management
- Let's Get Organized
- Business Process Mapping
- Problem Solving: Root Cause Analysis
- Trouble Shooting Techniques
- Problem Solving with Data
- Mediation
- Utilizing Creative Thinking Strategies
- Innovative Thinking for Mangers and Supervisors
- Memory Training
- Enhancing your Creativity
- First Aid & Safety
- Lifttruck Certification
- Fall Protection (1/2 Day)
- WHMIS (1/2 Day)
- Lifting Devices/Ergonomics (1/2 Day)
- Lock Out/Tag Out (1/2 Day)
- Propane Safety (1/2 Day)
- Heavy Equipment Operation Safety (1/2 Day)
- Employee Startup Training (Full Day)