Training Programs that Exceed your Expectations
Cutting Edge Consulting offers a broad range of training solutions aligned to our Certified Client Service Specialist (CCSS©) and Certified Client Service Professional (CCSP©) Customer Service Designations. Our training programs, which deliver the tools, techniques and effective customer service skills required to ensure service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. Whether you work in the private, public or the not-for-profit sectors, you will take away the critical people skills you need to help your organization succeed.
Canada-Ontario Job Grant
Cutting EDJJ Consulting and CSPN will work with you to optimize your training budget. As a COJG eligible training service provider for customer service training, the Canadian Government can cover up to 5/6th of your direct training costs (companies under 100 employees) and 50% for companies over 100 employees. This is an exciting opportunity for those organizations looking to reduce training costs associated with on-site and customized training programs.
ONSITE FACILITATED SESSIONS
Knowing how to deliver great customer service is the cornerstone to helping grow your organization and sustain a competitive advantage. Our customized onsite training programs are designed to help your organization enhance team effectiveness all the way through to improving interpersonal and business etiquette skills of front line staff.
Our extensive network of seasoned trainers, which comprise of consultants, educators, authors and public speakers all have years of experience in customer service training and consulting. They have worked in a myriad of industries including hospitality, travel and tourism, financial services, retail, oil and gas and many others.
All of our training programs can be delivered as described in the course descriptions, or customized to meet your specific requirements. A select number of our onsite training courses are eligible to contribute to our Certified Client Service Specialist (CCSS©) and Certified Client Service Professional (CCSP©) Customer Service Designations.
Cutting EDJJ Consulting works in partnership with Customer Service Professionals Network to deliver a number of Public Workshops aligned to our training programs and accreditations. This is a chance for you to learn with others in diverse and dynamic classroom settings.
To view our upcoming workshops, please visit CSPN for more details